Coronavirus (COVID-19) FAQ

Coronavirus: Frequently Asked Questions (FAQs)

Updated on March 19, 2020

Regarding: LA County “Safe at Home” Order (03/19/2020)
ESSENTIAL BUSINESS – Services to Individuals with Disabilities

SEEK Education’s staff work activity is considered as an essential business under LA County’s “Safe at Home” Order, Section 13, (r) until further guidance directs otherwise.

While we are providing services to our clients,  we will fully comply with the recommended health practices during and away from our work sessions.

Please contact us at (626) 628-5451 for more information.

Updated on March 4, 2020

As the Centers for Disease Control (CDC) has announced that we should all begin preparing for possible transmission of COVID-19 in communities throughout the country, SEEK is tracking the evolving situation closely. Please be reminded that this is a very fluid situation and information continues to change daily, we will evaluate and revise our response, as appropriate, and update these FAQs, as necessary. Thank you for your diligence in working with us to keep our consumers, staff and community safe.

For additional up-to-date information, we encourage you to review the United States Centers for Disease Control and Prevention’s (CDC) Coronavirus Disease 2019 (COVID-19) website at and the Los Angeles County Department of Public Health




Q: What is Coronavirus?

A: According to the CDC, coronaviruses is a large family of viruses that are common in humans and many different species of animals, including camels, cattle, cats, and bats. Rarely, animal coronaviruses can infect people and then spread between people, such as with MERS-CoV and SARS-CoV. The virus that causes COVID-19 is spreading from person-to-person in China, and some limited person-to-person transmission has been reported in countries outside China, including the United States. However, respiratory illnesses like seasonal influenza are currently widespread in many US communities.

Q: How can I protect myself?

A: The CDC recommends that everyone take the below preventive actions, similar to those actions to be taken to prevent the spread of the common cold and flu:

·Wash hands often with soap and water for at least 20 seconds. Use an alcohol-based sanitizer if soap and water are not available.

·Avoid touching your eyes, nose or mouth with unwashed hands.

·Stay home if sick.

·Cover cough or sneeze with a tissue, then throw the tissue in the trash.

·Clean and disinfect frequently touched objects and surfaces.

Q. Am I at risk of getting Coronavirus in the United States?

A: The CDC is closely monitoring the situation and providing updated information as it becomes available. For the general American public, who are unlikely to be exposed to the virus, the CDC currently considers the immediate health risk from the Coronavirus to be low. The latest updates are available on CDC’s Coronavirus Disease 2019 (COVID-19) website at

Q. What action is SEEK taking in response to Coronavirus?

A: As a company, we work diligently to keep our consumer, staff, and community safe. We are closely monitoring the spread of Coronavirus, relying on information provided by the CDC and governmental authorities in other countries. In accordance with the CDC and State Department travel advisories, SEEK has developed an interim guidance in respond to flu and coronavirus Disease 2019 (COVID-19).  SEEK urges consumers to be vigilant about personal travel and heed all State Department travel advisories.

Q. Does SEEK monitor consumers/family who traveled recently to, from or through China and/or any other CDC Level 3 (Avoid Nonessential Travel)?

A: SEEK Service Care Department (SCD) will follow the guidelines of the CDC to prevent the risk of secondary transmission of the coronavirus if the consumer/family has traveled to and from the affected area identified by CDC (e.g., China, etc.)

a. SEEK will ask where and when the individual traveled back from the affected areas and if they were quarantined by the public health authorities for 14 days. If not, SEEK reserves the right to put the services on hold until the self-quarantined period has been completed (14 days).

b. If the individual is from other parts of China or other countries that are identified as an affected area by CDC, SEEK will ask if the individual experienced any symptoms of fever, cough, or shortness of breaths.  According to CDC, some spread might be possible before people show symptoms. Thus, SEEK will ask the individual to self-quarantine.  SEEK reserves the right to put the service on hold for 14 days or until clearance of self-quarantine is completed.

c. SEEK will continue services to consumers when the family and their community area is clear from COVID-19.

Q. Should I cancel the session if the consumer is sick, what symptoms trigger the need for cancelling the session?

A: Following are the guidelines and recommendations for cancelling the session if the consumer is sick:

·Temperature of 100 degrees or above  (consumer must be fever-free without fever-reducing medication such as Tylenol or Motrin) for at least 24 hours before resume session

·Vomiting and/or diarrhea. (consumer may resume session 24 hours after last episode)

·Uncontrollable cough, wheezing or shortness of breath

·Suspected communicable disease (i.e. chicken pox, active tuberculosis)

·Suspected infections

·A rash of unknown origin – consumer may resume session when a clearance is received from a healthcare provider.

Please contact SEEK’s Service Care Department at or at 626-943-7772 press 1 for cancellation and rescheduling.

Q. Where can I get additional information regarding COVID-19?

A: Updated, factual information regarding COVID-19 can be obtained from the following agencies:

·The Los Angeles County Department of Public Health (LACDPH):

·The Centers for Disease Control:

·The World Health Organization:

Q: Who do I contact if I have a specific question regarding COVID-19 and how SEEK is addressing it?

A: Two-way communication is very important and we want to hear from you.

Please contact Grace Chang, Chief Program Officer at (626) 943-7772 x130 if you have questions, need additional information, or have a specific situation with which we can help.